Bobsled is a service anyone can use to make communicating with friends and family easier and more fun. Bobsled Calling lets users place free calls to Facebook friends and any mobile or landline number in the U.S., Canada or Puerto Rico. Users can place calls from most browsers or from our iPhone and Android applications.

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Bobsled Calling requires recent versions of Mac and Windows operating systems. In addition, Adobe Flash 10.0.2 or greater is required. The list of supported operating systems and browsers is below:

Windows: Vista, Win7, XP

• IE8, IE9 (only 32-bit browser version)
• Chrome 10+
• Firefox 3.6+

Mac OS X: 10.5+

• Safari 5
• Chrome 10+
• Firefox 3.6+

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No! Bobsled Calling is totally free, but your standard data plan rates apply. These vary by carrier, so be sure to check your plan.

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No. Your friend does not need to have Bobsled installed to answer the call.

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You will hear ringing for about a minute, then you will be prompted to leave your friend an voice message that’s up to 45 seconds long. After you’re satisfied with your voice message, you can either post it to their wall or send it as a private message.

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No. Bobsled is not a phone replacement service and can’t be used to place calls to 911 or 411.

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Yes. We have applications for both iOS (iPhone, iPad and iPod) and Android.

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Visit Bobsled.com and click on the “get it” button to install the latest version. If you have Chrome, be sure to install the Bobsled browser button as well. For more information, see the FAQ item on “what is the Bobsled Calling browser button and how do I get it?”

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Yes! Make sure to click the Bobsled Calling browser button to take Bobsled with you while you browse any site, including Facebook.

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The user forum can answer many of your questions and lets you suggest new features or ways you’d like to use bobsled that aren’t yet available. You may also submit a support request via the forum.

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We welcome your feedback. Click here to submit a comment, concern or other feedback.

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You can read all the legalese here.

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No. Anyone, anywhere in the world, on any network can use Bobsled. You do not have to be a T-Mobile customer.

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Bobsled, T-Mobile and our partners value your privacy and treat all your personal information and conversation in compliance with our privacy policy.” . For more details, here’s our Privacy Policy and here is Facebook’s privacy policy.

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Yes, or at the very least you need a way to connect your Internet capable device to the Internet - like a WiFi network.

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Click the “Answer” button on the dialogue box appearing in the Bobsled window.

If you are on Facebook, simply click on the link appearing in your chat window.

If you can hear ringing but do not see the dialog, check other tabs or browser windows you have open to find the Bobsled window.

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The person you call receives a Facebook chat message from you with a link. When they click on the link in the message, your call will be connected.

If your friend does not answer, you can use Facebook chat to determine if they are available. See “How do I answer a call in my browser?” for more details.

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Select a friend and click “Call”, then select “Voice Message” from the drop down menu. Click “Record” to leave a voice message that’s up to 45 seconds.

Use the “Record”, “Stop” and “Playback” buttons to record your message and preview it. If you want, add a note to it too!

Once you’ve recorded your voice message, click “Finish” to send it either as a private message or as a wall posting everyone can listen to. Private messages will show up in your friend’s Facebook inbox.

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In order for you to call your friend, they should be logged into Facebook and be visible to you on chat.

However, you can leave a voice message for any of your friends, whether they are available in Facebook chat or not. Go to the Bobsled application page, open up your Bobsled Bobsled window, select a friend from the list and click on the “Call” button to initiate a call. Click “Cancel” and follow the recording prompts to record your voice message.

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There are many reasons why your friend may not answer. To answer a call they need to be available for a call, aware of the call request and click to accept the call. You can find your friend’s availability by using Facebook chat to send a message to your friend prior to starting a call.
If your friend is available and attempting to answer, they must accept the inbound call request, grant the Facebook permissions and their computer must meet the system requirements listed in “Does Bobsled” work on my machine and browser?

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Media clips need to be 15 seconds or longer for us to let your friend listen to the message from the wall.

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Third-party cookies must be enabled to move across pages and keep your Facebook logged in. Some browsers have a security setting preventing third-party cookies. Change your security settings to allow cookies to ensure the “Sign On” screen doesn’t appear every time.

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Usually the person you called either has the speakers muted or your microphone is not properly configured. Verify you have a working microphone and that it has been correctly selected using the audio setup link in chat.

You can test if it is correct by clicking the red record button, talking into your microphone and then playing it back when the red record button switches to the green play button.

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For the best possible quality, headphones are strongly recommended for you and the person you are speaking to.

Test your speaker and microphone, click “Audio Setup” and walk through the setup guide. Select the proper microphone, click record and replay to hear how you sound.

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This usually happens if your friend’s microphone is not configured properly or your speakers are muted. Verify your speakers or headphones are plugged into the right connections and working correctly using the audio setup link in chat. Ask your friend to check their microphone setup using the audio setup link in chat.

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The length of time it takes for your friends list to load depends on how many friends you have, and how fast your computer is. Please be sure to click “no” on this error message to let your friends list finish loading.

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Bobsled is a great service, providing users free calling and messaging, unfortunately there are people out there abusing the service.  We are hard at work trying to bring you the best and safest experience possible. If you are having any inconveniences due to people abusing Bobsled, send us a note at BobsledHelp@vivox.com so we can assist you ASAP. Thanks again for using Bobsled!

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Look for the Bobsled browser button in your browser. You can also try placing a call to a Facebook friend or phone number from calling.bobsled.com. If your call goes through, Bobsled is fully installed and functioning. Otherwise, you’ll need to download and install Bobsled for your browser.

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The Bobsled browser button gives you one-click access to your friends no matter what you’re doing on your computer. It operates a little differently depending on what browser you’re using.

• In Firefox and Safari, the button brings the active Bobsled window to the front. To get the button, install Bobsled in your browser and then look for the button next to your URL bar.


• In Chrome, the button launches a new Bobsled window. To get the button for Chrome, visit calling.bobsled.com and click "Browser Button" on the lower right hand corner of the page.


• In Internet Explorer, the button launches calling.bobsled.com in a new tab. In IE, this button is hidden by default. To unhide the button go to the View menu, click on "Toolbars" and make sure that “Command Bar” is checked. Then look for the Command Bar is the toolbar bar in the upper right of your browser. You may see the Bobsled button there. If not, then click on the “>>” button. The Bobsled button should be there.

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To give you one-click access to your friends in your browser, Bobsled needs you to install the browser extension that lets us put a button in your toolbar. Additionally, to provide you with the absolute best voice quality, Bobsled needs you to install our voice services package on your computer. This software is absolutely free and runs in the background. It lets your computer connect to the Bobsled voice servers and then to your friends.

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There are two parts to uninstalling Bobsled Calling from your computer:

Removing from Facebook:

1. Go to your Facebook privacy settings page.
2. Click on “Edit Settings” next to the “Apps and Websites” section.
3. Click on “Edit Settings” next to the “Apps you use” section.
4. Click on the “x” next to Bobsled.
5. Click “Remove.”

Removing from Your Computer:

The process of uninstalling is different across systems and browsers. Follow the instructions below to remove Bobsled Calling from your computer and browser:

For Windows:
Click Start -> All Programs -> Bobsled by T-Mobile -> Uninstall Bobsled

For Google Chrome with Windows:
Go to extensions (type in chrome://extensions) and uninstall Bobsled by T-Mobile
Click Start -> All Programs -> Bobsled by T-Mobile -> Uninstall Bobsled

For Apple Safari with Mac:
In terminal type in ~/Library/Vivox/VivoxHDNUninstall.sh
Go to preferences -> extensions -> uninstall Bobsled by T-Mobile
For Mozilla Firefox with Mac:
In terminal type in ~/Library/Vivox/VivoxHDNUninstall.sh
Go to tools -> add-ons -> extensions -> uninstall Bobsled by T-Mobile

For Google Chrome with Mac:
In terminal type in ~/Library/Vivox/VivoxHDNUninstall.sh
Go to extensions (type in chrome:extensions) and uninstall Bobsled by T-Mobile
Note: To access a terminal on a Mac, in the Finder, go to Applications/Utilities.

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We’re working on building those features into the mobile apps. They’ll be coming soon.

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This is due to a limitation in the way Facebook lets mobile applications interact with its messaging platform.

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Bobsled Messaging is enhanced multi-device messaging that works from wherever you have an Internet connection. With Bobsled Messaging, you can:

• Have group and individual conversations with your friends on Android smartphones and tablets running Android 2.1+, from virtually anywhere in the world on any carrier.
• Access all your messages from most browsers in real time.
• Message your friends in the U.S., Canada and Puerto Rico who are on any type of mobile phone – including text-capable feature phones – even if it doesn’t have Bobsled Messaging installed.

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To use Bobsled on in your browser or on your Android smartphone or tablet, you will need to register with your mobile phone number. You will need a mobile plan that lets you send and receive text messages. After you sign up at messaging.bobsled.com, a text message from Bobsled with a confirmation code will be sent to the phone number you used to register. You will use this code to finish your signup in your browser and / or on your Android tablet. Standard text messaging rates apply.

• To sign up on your Android smartphone, install the Bobsled Messaging application from the Android Market and sign up as a new user. This application will use your data plan, so your data rates apply.
• To sign up in your browser, go to messaging.bobsled.com.
• To sign up on your Android tablet, install the Bobsled Messaging application from the Android Market and sign up as new user. While you are signing up, your tablet may auto-populate the phone number field. Please replace this number with your mobile phone number you want to use. This application will use your data plan, so your data rates apply.

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No they don’t. When you send a 1-to-1 message, either through your phone or through the web when your phone is on, to a friend who doesn’t have Bobsled, your conversation will be sent through your phone’s standard text message program. They will receive a regular text message.

Your standard text messaging rates - including international rates to international numbers - will apply. These vary by carrier, so be sure to check your plan. The best way around this is to get them to sign up for Bobsled by downloading the Android application or visiting messaging.bobsled.com.

When you send a 1-to-1 message through the Web or a group message to your friends who are in US,  or Canada or Puerto Rico, they will get a text message. The text message will be sent via your data plan (your standard data rates apply) and will show up on your friend’s phone from a short code, a series of numbers different than your phone number.  So your friend will see a series of numbers as the sender. If they are outside the US/Canada, or Puerto Rico, access is available only via the Android application or messaging.bobsled.com.

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No! You can send and receive messages via text messages (SMS) and in your browser by visiting messaging.bobsled.com.

If you have an Android smartphone or tablet and you wish to start new Bobsled conversations with friends while on the go, you can download Bobsled Messaging from the Android Market. This application will use your data plan.

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No! Bobsled Messaging is totally free to use, but your standard data plan and text messaging rates still apply. These vary by carrier, so be sure to check your plan.

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The sync function lets you sync all your old text messages from your Android smartphone - whether they were sent with Bobsled or not - to Bobsled Messaging.

To set the sync function up, select “sync” from the welcome screen when you install Bobsled Messaging on your Android smartphone. If you missed this step, click the “menu” button from the conversation list and select “settings.” From there, select “sync cell phone texts” and choose “Yes.”

Now any new messages you send using Bobsled Messaging or your device’s native text messaging app will by synced across all of your Bobsled Messaging devices and the Web. You can message from virtually anywhere and not worry about having a specific device to get your messages. 

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Check out our videos section for a quick overview of how to send messages from your browser or Android smartphone. More detailed instructions appear below.

• From the Android application, open Bobsled Messaging, from the Conversation List and click New Conversation, then enter your friend’s mobile number or name (if they are in your contact list). Type your message, hit Send and you are done!


• From your browser, go to messaging.bobsled.com and then login or sign up with your phone number and password.
  
  
  • To start a conversation, select a contact from the contact list on the right and select a contact and click the “start a new conversation” icon. You may add more contacts from the contact list on the right and select a contact and click the “add to conversation.”
  • You can also start a conversation by clicking “new conversation” in the conversation list on the left. You can type the name of a Bobsled contact in your contact list or enter a phone number and add them to the conversation. You can choose one contact or create a new group.
• From other mobile phones, you can respond to Bobsled messages, but you cannot initiate new conversations. To use Bobsled Messaging, please visit our Web portal at messaging.bobsled.com. You can also use that portal to create an account and sign up to use Bobsled in most Web browsers.

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When they receive the message, just like a regular text, they reply to the message and it will be delivered to you. If they are part of a group conversation, the message will be sent to all the group members at the same time.

Your friends can also use Bobsled Messaging in their browser by visiting messaging.bobsled.com and creating an account or by downloading Bobsled Messaging for their Android smartphone or tablet from the Android Market.

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Receiving messages is easy with Bobsled Messaging.

• On your Android smartphone, make sure that the Bobsled Messaging App is running in the background. (If you need help doing this, see the question “How do I know if Bobsled is running in the background on my Android?”) If Bobsled Messaging is running in the background, you will receive notification in the notifications bar. You can also choose to receive notifications by email by selecting that option in your “User Settings.”


• From your browser, go to messaging.bobsled.com and then login or sign up with your phone number and password. Bobsled messages arrive at the bottom of the screen and flash magenta.


• From other phones, you will see the incoming message the same way you would see an ordinary text message. Text messaging rates will apply.

 

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Bobsled, T-Mobile and our partners value your privacy and treat all your personal information and conversation in compliance with our privacy policy.” . For more details, here’s our Privacy Policy.

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We ask for your real name so that your friends know who you are.

This is the name that will be sent to your friends when you send them a message, if you use a fake name or a nickname they might not answer since they will not know who is messaging them.

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Your conversations are stored indefinitely, as long as you keep your phone number and e-mail address updated on your Bobsled account, and unless your account is suspended for abuse and misuse. You can access them either from Bobsled on your Android smartphone or by visiting messaging.bobsled.com.

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You can read all the legalese here.

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The best way to get a hold of us is either by replying to the welcome message you received when you first signed up for Bobsled Messaging or by sending an email to bobsledsupport@hdmessaging.com.

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Yes, or at the very least you need a way to connect your Internet capable device to the Internet - like a WiFi network.

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Yes. Bobsled is a robust SMS and IP messaging client capable of sending SMS and rich messages (up to 10 MB)  that you can use for all your messaging needs.

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You can use the Bobsled application on your Android tablet. You’ll need a way to connect your tablet to the Internet – like through a data plan or WiFi network.

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They are short codes unique to Bobsled Messaging and recognized by the cell phone network. Short codes are abbreviated telephone numbers commonly used for mobile services such as Bobsled Messaging, television program voting, charity donations, and other services. Each country has different short codes. Use your real name so your friends will know your messages are from you!

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SMS (short message service) is commonly called “text messaging.” It is a text service that lets you send messages up to 160 characters usually between phone devices and routed through the control channel on the cell phone network.

MMS (multimedia messaging service) is an extension to SMS that allows users to send media content (photos, videos, sounds) and is delivered in a completely different way, relying on an encoded e-mail (invisible to the sender and receiver) and sent through the Internet.

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When you send a message to just one friend who doesn’t already use Bobsled - either through your phone or in your browser while your phone is turned on - your conversation will be sent through your phone’s standard text message program.

Your friend will receive a regular text message from your number. Your standard text messaging rates - including international rates to international numbers - will apply. These vary by carrier, so be sure to check your plan. The best way around this is to get your friend to sign up for Bobsled by visiting messaging.bobsled.com.

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To use Bobsled on the Web or on your Android tablet, you need to have a mobile phone number that is capable of receiving text messages. A text message will be sent to this phone number from Boblsed with a confirmation code. Standard text messaging rates apply When prompted, enter this confirmation code on the tablet.

To sign-up on the web, go directly to messaging.bobsled.com.

To sign-up on your Android tablet, install the application from Android Marketplace and sign up as new user. When you sign-up on the tablet, in some cases, the phone number field maybe pre-populated. Refill the field with the mobile phone number you want to use. This application will use your data plan; data rates apply.

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You will need a valid mobile phone number and either an Android smartphone or tablet, a computer with a browser and an Internet connection, or both.

If you have installed Bobsled Messaging on your Android smartphone or tablet, you will need a data plan. I n order to receive incoming message notification, make sure you have the application running in the background. (If you need help doing this, see the question “How do I know if Bobsled Messaging is running in the background on my Android?”)

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Bobsled messaging lets you message anyone, anywhere in the world. Here’s how this works.

• You can send free messages to fellow Bobsled users anywhere in the world, or to any mobile number (Bobsled Messaging user or not) in the U.S., Canada & Puerto Rico. To do this, you’ll need a data plan or another way of connecting your device to the Internet (e.g. a WiFi connection.)
• You can also use Bobsled Messaging to send text messages from your Android to international friends who do not use Bobsled, but your carrier’s international text messaging rates will apply. The best way to avoid incurring these charges is to get your international friends to install Bobsled Messaging.

Supported US carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Nextel, Alltel, Virgin Mobile, nTelos Wireless, US Cellular, Verizon, Cellular South, Cricket, and Cincinnati Bell.

Supported Canadian carriers include Rogers, Fido, MTS, Telus, Bell Mobility, Sasktel, Virgin Mobile, Videotron, Wind Mobile, Public Mobile, and Mobilicity.

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If your friend does not have Bobsled and they have a phone number outside the U.S., Canada or Puerto Rico and they are part a group conversation, we will not be able to deliver your text messages.

Within the U.S., Canada, and Puerto Rico, your friends who don’t have Bobsled installed can receive a group message as long as they have a capable device and are on a supported carrier.

We can send your 1-to-1 messages through your phone’s standard text message program directly to your friend’s phone. They will receive a regular text message. Your standard data text messaging rates will apply. These vary by carrier, so be sure to check your plan. The best way around this is to get your friend to sign up for Bobsled by visiting messaging.bobsled.com.

Within the U.S., Canada, and Puerto Rico. Supported US Carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Nextel, Alltel, Virgin Mobile, nTelos Wireless, US Cellular, Verizon, Cellular South, Cricket, and Cincinnati Bell.

Supported Canadian carriers include Rogers, Fido, MTS, Telus, Bell Mobility, Sasktel, Virgin Mobile, Videotron, Wind Mobile, Public Mobile, and Mobilicity.

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If you don’t have your phone, you can still message your friends and view all of your existing conversations – no matter what device you started them on – from any browser. Just visit messaging.bobsled.com and log in with your mobile number and password.

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Bobsled Messaging lets you attach a location to a text message. This is handy if you want to tell a friend where you are now, or where to meet you. It works a little differently depending on the device you’re using to send the message.

• If you’re messaging from Bobsled Messaging for Android, tap the button that looks like a paperclip, then select “location” from the pop-up menu. You will get a list of nearby places (businesses, offices, etc.) based on your current location. Select one of the options.


• From your browser, go to messaging.bobsled.com and login or sign up with your phone number and password. Then select the conversation you want to add location to – or start a new conversation.
  
  You can then attach a location by clicking the paper clip icon next to the message box and selecting the location option from the popup menu. A search box will appear. Search for the location you want to attach to your message, and select your desired option from the search results to add your selection to your next message in the conversation.


• From other mobile phones, you cannot currently add location information to a message.

 

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Yes! Bobsled Messaging lets you send and receive picture and audio/video messages. Just make sure they are less than 10 MB.

• From your Android smartphone or tablet, tap the button that looks like a paperclip. From the popup menu you can choose an existing photo or video by selecting “image from library,” or take a new photo or video with your device camera by selecting “take a photo.”


• In your browser, go to messaging.bobsled.com and then login or sign up with your phone number and password. From there, start a new conversation or select an existing conversation that you want to add a picture message to.
  
  From there, you can add a picture by clicking the paper clip icon next to the message box and selecting the picture option from the popup menu. A search box will appear. A browse button will appear immediately beneath the message box. Click on the browse button, then select the photo, video, or audio file that you want to share. That file will be attached to your next message in that conversation.


• If you do not have the Bobsled messaging apps and are replying to a Bobsled message that
  • Is coming from a phone number, you can respond with a photo or audio/video message the same way you would in a regular text messaging conversation.
  • Is coming from a short code, a series of numbers different than your phone number, you can not respond with a photo or audio/video message.

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When you click the link in the message, you will be taken to a mobile Internet page – assuming your phone has that capability. If it doesn’t, visit messaging.bobsled.com and sign up with your phone number to see your message.

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You can receive notifications in Bobsled on your Android smartphone or tablet, in the browser, or on other phones.

• On your Android smartphone or tablet, you will see notifications in the notifications bar. Make sure that Bobsled is running in the background in order to get these notifications. (If you need help doing this, see the question “How do I know if Bobsled is running in the background on my Android?”) If you have Bobsled installed on your Android, notifications are turned on by default.
• In the browser, go to messaging.bobsled.com and then log in with your phone number and password. Bobsled messages arrive at the bottom of the screen and flash magenta.
• On other phones, you can only receive and reply to messages from Bobsled users. You will get notifications just like you would get any text message.

 

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You can turn off pop-up notifications in Bobsled on your Android smartphone or tablet, in the browser, or on other phones. You will still receive notifications in the Top Navigation of your phone. Those cannot be turned off.

• From your Android smartphone or tablet, you can turn notifications off by clicking the menu button and selecting “settings.” From there, select “notifications” and then uncheck the box next to “show dialog.”
• From your browser, go to messaging.bobsled.com and then login with your phone number and password. You can turn off notifications by clicking on “More” on the right navigation pane and selecting “Settings.” Select OFF for the notifications you would like to disable and then click the “Save Changes” button at the bottom of the screen.
• From other phones, you can disable notifications by texting STOP to 41414.

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• To remove a conversation from the conversations list on your Android smartphone or tablet, select and hold the conversation you wish to remove. Then select “leave” from the popup menu.
  
• From the Web, right click on the conversation you want to leave and select “Leave.”


• From other phones, you can stop receiving future messages in a conversation by replying !LEAVE to the conversation.

Note: conversations aren’t deleted from other group member’s conversation list.

 

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If you’re located in the US, Canada, or Puerto Rico you can send the commands below to 41414. Message rates will apply accordingly.

• !WHO message Displays a list of current members of the conversation.


• STOP or !STOP Disable all notifications for your account.


• !HELP Learn more about Bobsled


• !LEAVE Leave the conversation

To delete your account visit www.bobsled.com.

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From the Android application, go to main Conversation Screen and press the Menu button on your phone. Select Settings and select Logout.

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If you are a Bobsled user and leave a 1-to-1 conversation with another Bobsled user, the conversation history will be deleted from both of your applications and web accounts. When you reinitiate a 1-to-1 conversation, the conversation history will appear.

If you leave a group conversation, the conversation history will be deleted from only from your application and from the Web portal.

If you are a non-Bobsled user and you leave either a 1-to-1 or group, you will stop receiving messages. The thread will not be deleted from your phone.

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No. Bobsled Messaging is a service that usually uses your data plan.

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You can use the Bobsled Messaging application on your Android tablet. You’ll need a way to connect your device to the Internet – like a WiFi network.

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You can have up to 25 people in a conversation – careful, it can get pretty hectic with that many people.

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You can add people at the start of the conversation or as you chat.

• From the Android application, select the conversation you would like to add people to, then click the menu button. Select “Add People” and enter the mobile number or name of the contacts that you would like to add to the conversation.


• From the browser, go to messaging.bobsled.com and then login or sign up with your phone number and password.
  • To start a conversation, select a contact from the contact list on the right and select a contact and click the “start a new conversation” icon. You may add more contacts from the contact list on the right and select a contact and click the “add to conversation.”
  • You can also start a conversation by clicking “new conversation” in the conversation list on the left. You can type the name of a Bobsled contact in your contact list or enter a phone number and add them to the conversation. You can choose one contact or create a new group.
• To add a person to an existing conversation, select the conversation on the left side of the screen and then go to your contacts list on the right hand side and add the contact by clicking on the “+” sign.

 

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If you’re in a Bobsled Messaging conversation, and you want to leave:

• From Bobsled for Android, go to the conversation list, then press and hold your finger on the conversation you want to leave then select Leave from the pop-up menu. Or from the conversation, tap the menu button and select Leave.


• From your browser, click on the conversation thread from the conversations menu, then click “Leave Conversation.” If you originated the conversation, it will continue without you.


• From other mobile phones, respond to a message with !LEAVE.

If you originated the conversation, it will continue without you.

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Just like in real life you can’t always make the people you don’t like go away but you can always leave the conversation. If you leave a conversation you will not be able to see the messages from that conversation and your past messages will remain in the Group Conversation. You won’t receive any future notifications or messages from that conversation.

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Bobsled group messages are sent using short code, a series of numbers different than your phone number. So your friend will see a series of numbers as the sender. Short codes are abbreviated telephone numbers commonly used for mobile services such as Bobsled Messaging, television program voting, charity donations, and other services. Each country has different short codes. Use your real name so your friends will know your messages are from you!

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Some country’s phone systems have a special way of formatting mobile phone numbers, sometimes altering those numbers on the journey. We do our best to catch these irregularities to provide a perfect experience.  Please report any international text messaging quirks by sending us an e-mail at bobsledsupport@hdmessaging.com. Invite all your international friends to Bobsled and start a new conversation in Bobsled.

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Go to “Settings”, select “Applications”, and then either “Manage applications” or “Running services.” Select “Running Applications.” If Bobsled is listed, then the application is running.

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Go to “Settings” and select “Applications.” Select Bobsled. In the application information, select “Uninstall.”

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You can block any user, but please careful with how you use this feature, since users you block won’t be able to see further messages from you, and you won’t be able to see messages from them - even in group conversations where others may be able to see messages from both of you.

To block a user:

• From the Android application, you can block or unblock a user from their profile page. To do this, click on the conversation, then click the menu button and select “Participants. Click on the user you want to remove from the conversation and select “Block.” You can also block a user by going to their profile from the contact list. Once there, simply click the “Block” button.

If you think a user is doing something that violates our terms of service, you can report them by sending us an e-mail at bobsledsupport@hdmessaging.com.

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To unblock a user:

• From the Android application, you can block or unblock a user from their profile page. To do this, click on the user from the conversation or your contact list. Once there, simply click the “Unlock” button.

 

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You can send a file up to 10 MB. Make sure the format is compatible with Android. Go here to see view a list of supported media types. Remember that sending files may be applied against your allotted data; consult the terms of your data plan for additional information.

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Visit the Android site to see a list of supported media types.

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Bobsled automatically uses your data plan to view and group messages and find locations. Bobsled usage may be applied against your data plan, so be sure to consult the terms of your data plan. Your text plan is used to send 1-to-1 messages and standard text rates will apply.

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Then your SMS messages will come from a short code instead of your phone number.

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If you have the Android application installed and your phone is on and has a signal, all your one-to-one Bobsled messages will automatically be sent using your phone number.

To disable this option and have all your messages go through your data plan (and be sent from a short code), go to messaging.bobsled.com and log in with your mobile number and password. Select “more” in the top navigation menu, and then select “settings.” Uncheck the box next to “send one-to-one messages using your own phone number.” From now on, all text messages will be sent from a short code, a series of numbers different than your phone number. Your friends will see a series of numbers as the sender.

Please note, that one-to-one messages can only be sent to friends who have US, Canadian, and Puerto Rico mobile numbers.

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Bobsled Messaging comes set up to send messages as an SMS from your mobile number just like your normal messaging client. You can change this in your Account Settings under Message Sending so that you only use your data plan to send text messages. When this setting is enabled, your friends get messages from a short code. There are only 100 characters available for your message because we have to include a message explaining to your friends why they are getting messages from a short code. We are working on increasing the limit.

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If you have a data plan for your tablet, your tablet will have a SIM card inside it. Each SIM card has a phone number. This is the phone number that may pre-populate in the sign-up field.

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If you decide that Bobsled isn’t your thing and you want to delete your account, you can do so by going to messaging.bobsled.com and selecting “Menu” on the right navigation pane. From there, click “delete” and then confirm that you really do want to delete your account.

When you delete your account, all your messages and contacts will be deleted permanently from Bobsled Messaging on all of your devices. This is not reversible so be sure you want to do this before deleting your account.

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If you abuse Bobsled Messaging by sending harassing, threatening or otherwise undesirable messages – the recipient(s) can complain. If we find that you are in violation of our Terms of Service, we will suspend your account and contact the appropriate authorities if necessary.

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You have up to 30 days after changing your phone number to update your account. Log into your account using your old phone number and update your number in your profile.
If you have an email address linked to your account contact support at bobsledsupport@hdmessaging.com and we can help you reset your password.

If you have not associated an e-mail address with your account, or if more than 30 days have passed then we will not be able to access the messages from your old account. .

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• From the Android application, go to main Conversation List Screen and press the Menu button on your phone. Select Settings and you can edit your email, password, profile, notifications, sync options, and logout of the application.


• On the Web, select “More” in the top navigation menu. Then select “Settings” to change notifications, how messages are sent, or to change your password.

 

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• From the Android application, go to main conversation list screen and press the menu button on your phone. Select “settings” and then “new password,” you’ll then be asked to enter a password that has a minimum of three characters.


• On the Web, select “More” in the top right navigation pane, select “settings” in the drop down and “change your password” in the password section select “save.”

 

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• From the Android application, go to main Conversation List Screen and press the Menu button on your phone. Select “Settings,” then “My Profile,” and then “Pick Photo.” You can add an image from your phone. Make sure it’s less than 10 MB.


• On the Web, select the “My profile” button from on the right navigation pane above the contact lists. In the avatar section, select “Browse” button and choose a new picture. Save profile.

 

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• From the Android application, go to main conversation list screen and press the menu button on your phone. Select “settings” and then “account info.”


• On the Web, select your name in the top right navigation pane or “my profile” from the people pane. In the e-mail section, enter an e-mail address, then save your profile.

 

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Visit messaging.bobsled.com and then click on “Forgot Password” on the welcome screen. Then enter the phone number that you used to sign up for Bobsled. A confirmation code will be sent to your mobile phone.

Enter the confirmation code in your browser and then reset your password using the fields below.

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When you sign up, a confirmation code is sent in a text message to the phone number you signed up with. If you’re having trouble confirming your phone, send us an email at bobsledsupport@hdmessaging.com and we’ll see what we can do.

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Bobsled automatically brings in messages from your standard text messaging program. To receive notifications only from Bobsled, go to your phone settings and disable the SMS notification.

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